Health Plus Living is fully committed to upholding the privacy of our customers, both individuals and businesses. Through this commitment to your privacy we aim to have a relationship with our customers built on trust. How we collect, store, and use the information we gather about our customers will be continually assessed against new technologies, business practices, and our customers' changing needs.
This Policy, in conjunction with our Terms and conditions, describes the personal data collected or generated when you use Health Plus Living’s website. This Policy describes the types of personal data collected when you use our website and how your personal data is used, shared and protected. It also explains the rights you have over any personal information we hold about you and how you can contact us.
Please read this Policy and our Terms and conditions carefully; by accessing the Website you confirm to have understood and agreed to them. By using our website, you consent to the information you provide to be collected for the purposes of fulfilling any orders which you may place now or in the future.
We collect personal information about you (such as your name, e-mail address, billing address, shipping address, telephone number, product selections, transaction details, credit card or other payment information and a password) when you:
- visit the Website;
- register on or buy products on the Website;
- use your reward points;
- take part in our promotions, competitions, customer surveys and questionnaires; or
- contact us via e-mail or letter.
We may choose to add to this data by collecting information from other sources such as Information Service Companies. This additional data helps us to check the accuracy of the data we hold about you and to send you the most relevant offers and promotions.
For security and to reduce fraud a copy of your IP address is also recorded against your purchases.
We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Health Plus Living products which are relevant to your browsing history when you visit other websites
All personal information that we collect from the site is taken through securely encrypted SSL pages and we employ physical, electronic and procedural security on all the data which we hold in our customer database.
Our website also collects some anonymous information on your visit to help us improve our site. This includes, but is not limited to, page visits, browser version, country, speed of connection and referral source.
We collect your personal information to help Health Plus Living better understand you and to enable us to personalise your experience with Health Plus Living, including offers, promotions and services to meet your needs. We use your information to:
- personalize our services, offers, and promotions to you;
- operate your online account and your reward points on your account;
- process your online orders;
- tell you about important changes to Health Plus Living;
- develop and improve our products and services;
- manage promotions, competitions, customer surveys and questionnaires; and
- check and verify your identity, and prevent or detect crime.
(In performing such checks, your information may be disclosed to credit reference agencies who keep a record of that information, but these are not credit checks and your credit rating will not be affected.)
From time to time, we may also share your information with carefully selected partners to enable them to help us provide you with the best service from Health Plus Living. However, we will never give permission for any of these partners to contact you directly with marketing information unless we have your consent and all our parties adhere to strict data protection policies.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
We access the information recorded through the use of your reward points to help us improve our service to you and to make our communications more relevant.
With your prior agreement, we may contact you by email, post, SMS or phone:
- with details of offers and information about Health Plus Living products or services;
- with offers and information about products or services from selected partners, or for customer research e.g. to help improve our services, products, stores or the Website.
It is entirely your choice if you wish to receive or not receive this information. However, if you tell us that you don’t want to receive marketing information from us this, will mean that you won’t get details of great offers or promotions that may be of interest to you.
You may choose to no longer receive marketing information from us by:
- amending your options within the "Your Details" section of "My Account" on the Website;
- clicking on the "unsubscribe" link on the bottom of any of our e-mails to opt of email communication;
- writing to us at Health Plus Living Limited, The Pavilion, 56 Rosslyn Crescent, Harrow, HA1 2SZ.
To make full use of the online shopping and personalized features on healthplusliving.com, your computer, tablet or mobile phone will need to accept cookies, as we can only provide you with certain personalised features of this website by using them.
Please note, at no time are names, email addresses or any personal information whatsoever stored in any cookie.
You may choose whether to accept, reject or be warned before accepting cookies by changing the settings on your browser. We recommend leaving cookies turned on for the correct operation of our website, but if you are concerned about their use you can configure your browser to either allow you to authorise cookies individually or turn them off altogether.
For further information about managing and disabling cookies, each browser is different, so check the 'Help' menu of your particular browser (or your mobile phone's handset manual) to learn how to change your cookie preferences. Alternatively, the Interactive Advertising Bureau has produced a series of web pages (see www.allaboutcookies.org) which explain to users how cookies work and can be managed.
Cookies used on the Website
A list of all the cookies used on the Website by category is set out below.
Strictly necessary cookies
These cookies enable services you have specifically asked for. For the types of cookies that are strictly necessary, no consent is required.
These cookies are essential in order to enable you to move around the Website and use its features, such as accessing secure areas of the Website. Without these cookies services you have asked for, such as shopping baskets or e-billing, cannot be provided.
These cookies collect anonymous information on the pages visited. By using the Website, you agree that we can place these types of cookies on your device.
These cookies collect information about how visitors use the Website; for instance, which pages visitors go to most often, which pages they go to next and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how the Website works.
These cookies remember choices you make to improve your experience. By using the Website, you agree that we can place these types of cookies on your device.
These cookies allow the Website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Targeting or advertising cookies
These cookies collect information about your browsing habits in order to make advertising relevant to you and your interests.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Behavioural advertising and online privacy
Behavioural advertising enables retailers to display adverts to you on the web based on the products and retailers that you have previously visited. A guide to behavioural advertising and online privacy has been produced by the internet advertising industry which can be found at www.youronlinechoices.eu. The guide contains an explanation of the self-regulatory scheme to allow you greater control of the advertising you see.
We may also use technologies, such as our own cookies, to provide you with relevant online display advertising tailored to your interests.
Flash cookies (or Local Shared Objects)
On healthplusliving.com we display video content using Adobe Flash Player. Adobe uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.
If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings. Please bear in mind though, that if you disable Flash cookies for healthplusliving.com you'll be unable to access certain types of content on the site, such as videos.
However, cookies are essential to allow you to take advantage of some of the Website's features, so we recommend that you leave them turned on. For example, if you block or otherwise reject cookies you will not be able to add items to your Shopping Basket, proceed to Checkout, or use any of our products and services that require you to Sign in i.e. to track your reward points. If you leave cookies turned on, remember to sign off when you finish using a shared computer.
As is true of most web sites, we and our third party tracking-utility partner gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.
We use this information, which does not identify individual users, to analyze trends, to administer the Website, to track users’ movements around the Website and to gather demographic information about our user base as a whole.
Social Media Features and Widgets
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL). If you have any questions regarding security you can contact us at email@example.com.
Disclosing your information
We will never disclose your information to anyone outside the Health Plus Living Limited Company except where we have your consent; where we are required or permitted to do so by law, such as when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process; where other companies who provide a service to us as part of our order process require that data i.e. delivery companies, payment providers; or companies who send out email communications on our behalf; or where they are successors in title to our business. We will never share your data with other companies for marketing purposes.
The Website may contain links to other sites which are outside our control and not covered by this Policy. The operators of these sites may collect information from you that will be used by them in accordance with their policy, which may differ from ours.
Our Website offers publicly accessible blogs, community forums or reviews. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at firstname.lastname@example.org. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
Changes to our policy
This Policy replaces all previous versions and is correct as of 15th February 2018. We may update this privacy statement to reflect changes to our information practices. If we make any material changes we will notify you by means of a prominent notice on this Website prior to the change becoming effective. We encourage you to periodically review this page and our Website for the latest information on our privacy practices.