Returns Policy

We want you to be delighted with your shopping and our outstanding customer service. If you have an issue with your delivery, want to return a product or have received a damaged product please email us at customerservices@healthplusliving.com.

30-day Guarantee

Healthplusliving.com orders can be returned for any reason within 30 days of the delivery date, for an exchange or refund. Where possible the products should be returned to us with their original packaging. We regret we are unable to refund any original postage costs (or return postage costs for those outside the UK).

For UK customers only

We offer free returns for all UK customers and you can download a return's label online here:

PRINT A RETURN LABEL

Simply select your desired service, then enter your order number and postal code. You can choose whether you'd like to print the label now or have it emailed to you.
Attach the completed label to the front of your package so It can be clearly read.
Drop off the package at your carrier's nearest location. Keep the top half of the return label as proof of your return.

TRACK YOUR RETURN

When will I be refunded?

After your return is received, we'll refund the order value to the original payment method. Please allow 30 days for the refund to show in your account.

Please note: Only products purchased on Healthplusliving.com can be returned via the online returns process. Items that do not meet this criteria cannot be returned to the sender.

For customers outside the UK

Please return items to,

Health Plus Living Limited,
The Pavilion,
56 Rosslyn Crescent,
Harrow,
HA1 2SZ,
United Kingdom

If you need any further assistance please don't hesitate to contact us.

Damaged or Faulty Products

In the unlikely event of a product arriving damaged or faulty, please contact our customer services within a reasonable time of receipt to report the problem.

For delivery destinations within the UK:

Customers will be sent a replacement product along with a pre-paid label to return the damaged or faulty item. For larger items we may arrange a collection via a courier service. However, customers will be informed of this when they contact customer services.

Customers requesting a refund, rather than a replacement product, will be sent a pre-paid label to return the damaged or faulty item. For larger items we may arrange a collection via a courier service. However, customers will be informed of this when they contact customer services. Once the item has been returned to us we will issue a full refund including any original delivery costs.

For delivery destinations outside the UK:

Customers should return the damaged or faulty item with a covering letter explaining the fault or issue in detail. We regret, however, that we cannot, in this case, refund return postage costs.

Customers will be sent a replacement product. Alternatively, once the item has been returned to us we will issue a full refund including any original delivery costs.

Please return items to:

Health Plus Living Limited
The Pavilion
56 Rosslyn Crescent
Harrow
HA1 2SZ
United Kingdom

If you need any further assistance please don't hesitate to contact us.

Lost Parcels

If you have any lost or missing products from your order then please contact our Customer Services team at customerservices@healthplusliving.com.

Lost parcels must be reported within 30 days of the dispatch date - we will not be liable for any loss should you fail to do this.