Welcome to the healthplusliving.com website terms and conditions.
These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.
Before you place an order, please ensure that you read these general conditions and check that the details of your order are complete and accurate before submitting your order.
If you have any questions relating to these terms and conditions, please contact our Customer Services team by email.
Conditions - means these terms and conditions and the Special Conditions
Product - means a product displayed for sale on the Website
Product Description - means that part of the Website where certain terms and conditions in respect of the individual Products are provided
Special Conditions - means the terms and conditions in the Product Description
Users - means the users of the Website collectively
Personal Information - means the details provided by you on registration
We/us/the Seller - means Health Plus Living Limited
Website - means the website located at www.healthplusliving.com or any subsequent URL which may replace it
Cookies - means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer
United Kingdom - means England, Wales, Scotland, Northern Ireland and the Channel Islands
You - means a user of this Website.
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
- The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
- You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Representatives by e-mail.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
If you choose to register on the Website you must treat the username and password for your account as confidential and must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly contact our Customer Services team.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
- modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
- change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change.
- You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check regularly to determine whether the Conditions have been changed. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.
These are based on your past purchases, top sellers, ratings and recently-viewed products. We determine your interests and suggest new products you may like; additionally we compare your interests and buying habits with the interests and habits of other customers, to show you relevant products.
Our recommendations may change when you make a purchase and move around the site. You might like to add products that interest you to your wish list for future reference.
We take reasonable care to ensure our recommendations are in line with your behaviour as a customer on healthplusliving.com. Details of the products we recommend - such as price - are correct at the time recommendations are originally made to you, but can be subject to change without notice.
Health Plus Living Limited employees or agents are not authorised to make any representations concerning the products unless confirmed by us in writing. In entering into the Contract the Buyer acknowledges that it does not rely on, and waives any claim for breach of, any such representations which are not so confirmed.
No variation to these Conditions shall be binding unless agreed in writing between the authorised representatives of the Buyer and the Seller.
Web pages, sales literature, price lists and other documents issued by the Seller in relation to the Goods are subject to alteration without notice and do not constitute offers to sell the Goods which are capable of acceptance. An order placed by the Buyer may not be altered prior to acceptance by the Seller and no contract for the sale of the Goods shall be binding on the Seller unless the Seller has issued a quotation which is expressed to be an offer to sell the goods or has accepted an order placed by the Buyer by whichever is the earlier of:-
- the Seller’s written acceptance;
- delivery of the Goods; or
- the Seller’s invoice.
Each Product purchased is sold subject to its Product Details which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.
We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted in accordance with our Order acceptance policy. Illustrations, photographs or descriptions whether in web pages, catalogues, brochures, price lists or other documents issued by Health Plus Living Limited are intended as a guide only and shall not be binding on the Seller.
The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.
We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.
Eligibility to Order
To place an order on the website, you must be:
- a consumer – not a reseller
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
You need an e-mail address to place an order, and you may need to set your browser to accept both (functional) cookies and pop-ups in order to be able to use all the functionalities of the Website, which includes designing customized items, adding items to your shopping cart and submitting your order.
Placing an order on the Website is easy
- Find the products you want (and customize if applicable).
- Add the products to your shopping cart.
- Proceed to checkout.
- Select delivery and billing options..
- Review your order.
- Submit your order.
- Receive an online order acknowledgment.
- Receive an online order confirmation.
Contract Creation and electronic contracting
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the confirm order button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
We will send you an order acknowledgment email detailing the products you have ordered. This does not mean we have accepted your order.
For items being delivered to you (as opposed to Click & collect), when your product is shipped from our warehouse we will send you an order confirmation email.
Order acceptance and the completion of the contract between you and us will take place on the despatch to you of the Products ordered unless we have notified you that we do not accept your order, or you have cancelled it in accordance with the instructions in Returns & Cancellations. We recommend that you print or download a copy of these general conditions and the Order Confirmation for future reference.
If we are unable to supply you with a product, we will inform you of this in writing and will not process the order.
Our right to reject your order or cancel a contract
Fulfilment of all orders on the Website is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel a Contract by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the Contract we have cancelled:
- the product is not available / in stock;
- your billing information is not correct or not verifiable;
- our inability to obtain authorisation for your payment;
- your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
- you not meeting the eligibility to order criteria set out in the main Terms & Conditions;
- the identification of a pricing or product description error on the website;
- we could not deliver to the address provided by you;
- due to an Event Outside Our Control;
- in the event of clear misspelling, pricing or other errors or mistakes in the website information.
The contract will be concluded in English.
f you do require any information regarding orders you have placed with healthplusliving.com, please write to us at: Customer Services, Health Plus Living Ltd, The Pavilion, 56 Rosslyn Crescent, Harrow, HA1 2SZ.
Consumer Contracts Regulation 2013
This legislation offers you the following cancellation rights when you buy online or by phone:
- You are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 30 days after the day on which you receive the goods or services.
- Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if goods are faulty or not as described.
- If you wish to exercise your right of cancellation, you are obliged to retain possession of the goods and take reasonable care of them.
- To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.
- You can cancel by email: email@example.com, or write to Customer Services, Health Plus Living Ltd, The Pavilion, 56 Rosslyn Crescent, Harrow, HA1 2SZ.
- If you decide to cancel, you should return the goods to us at your cost within 30 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to goods to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).
- We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 30 days after the day we receive back from you any goods supplied.
Please see our Refund policy for further details.
The price of the products will be the price listed in the Website at the date we accept your order or such other price as may be agreed in writing by us.
Where we have quoted a price for the products other than in accordance with our Website and/or published price list the price quoted shall be valid for 7 days only or such lesser time as we may specify.
The price is inclusive of any applicable value added tax, excise, sales or taxes or levies of a similar nature which are imposed or charged by any competent fiscal authority in respect of the products, which you shall be additionally liable to pay to us.
We reserve the right, by giving notice to you at any time before delivery, to increase the price of the products to reflect any increase in the cost which is due to any factor beyond our control (such as, without limitation, any foreign exchange fluctuation currency regulation, alteration of duties, significant increase in the costs of labour, materials or other costs of manufacture), any change in delivery address, delivery dates, quantities or specifications for the product which is requested by you, or any delay caused by any instructions by you or failure to give us adequate information or instructions.
We will allow quantity discounts subject to and in accordance with the conditions set out in our website and/or published price list for the products current at the date of acceptance of your order.
In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order - unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.
Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be miss-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.
Subject to any special terms agreed in writing between the Buyer and the Seller, the Seller shall require payment for the price of the products before delivery or collection is arranged.
The Buyer shall pay the price of the Goods (less any discount or credit allowed by the Seller, but without any other deduction credit or set off) before the Goods are collected or despatched. Payment shall be made notwithstanding that delivery may not have taken place and/or that the property in the Goods has not passed to the Buyer. The time of the payment of the price shall be of the essence of the Contract. Receipts for payment will be issued only upon request.
Methods of Payment
Payment may be made by debit or credit card. On occasion we may issue vouchers or "money off" coupons which will be accepted towards payment of an order. You cannot pay for your order by cash or cheque.
The debit, credit and charge cards accepted by us are those listed on the web site on the date on which your order is placed.
We do not accept any method of payment other than those listed on the web site. Please do not try to pay by any other way than specified there. If you do, we will not be liable for loss of the payment or any other damages that may result from this action.
Authority for payment will be requested from your card issuer at the time of your order. We reserve the right to terminate our agreement with you if we are refused authority for payment or reasonably believe that payment will be refused at any stage.
You agree to compensate us in full against all reasonable costs expenses and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs. This will include an administration charge of not less than £20. We may at any time after a failed payment has occurred ask a debt collection agency to collect payment from you.
Refunds will generally be made by means of a credit to your original payment method.
We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. However, the time for delivery will not be essential to the contract between us. You have the ability to change this address with each order through the website, and you must do so if you move home so that we can deliver to the correct address. We reserve the right to restrict deliveries in certain areas, and this includes the right to eliminate certain areas from our delivery schedule altogether.
If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.
If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 30 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.
Products are subject to availability and prevailing market conditions. We may limit the quantities of goods (particularly goods on special offer) supplied to any one customer if in our opinion the quantity ordered jeopardises availability for other customers.
Please note adverse weather conditions or other events outside of our reasonable control may result in the occasional late or cancelled delivery. If that is the case we will endeavour to contact you as soon as we are able to in order to reschedule your delivery time and date
Cancelling order before delivery
You may cancel any order free of charge provided it has not yet been shipped. We begin processing orders placed at our online store almost immediately. If you wish to cancel your order, please check the status of your order first by visiting the "Order status" link at the top right of the Website.
If the status of your order is "Pending" or "On Hold" you may cancel your order by contacting our customer services by email. The email should state your order number and give a reason for cancellation. Our customer service agents will request a cancellation of your order at our warehouse. If successful, they will send you an email and the cancellation will be free of charge. If cancellation is not possible, the product(s) will be delivered to you and may be returned in accordance with the procedure set out below.
Returning order after delivery
If you cancel your order after we have despatched the products, then you must return the products to us at the address mentioned above. The products should be returned in a reasonable condition and at your own expense. We recommend the use of a Recorded Delivery Service.
You can no longer cancel your order once you have opened the product containers or used the products. However, your statutory rights concerning the quality of those products will be unaffected.
Returning order after delivery - Defectives
You are entitled to return products delivered to you in the event that they are defective or otherwise not in conformity with your order when you received them. You can do so within 30 days of delivery of the products. This does not affect your statutory rights. In the event your claim is justified, the purchase price and the shipping costs will be refunded. For practical information on how to return, see the help section of the Website.
Refunds will be issued based on the original form of payment. If you paid via bank transfer you need to give this information to Customer Services when you initiate the return so that we can refund the money directly to your account.
In the event you return goods for reasons other than defectiveness or non-conformity with your order, you will need to pay for the return shipment.
For practical information on how to return and for refund timelines, see the Returns & Refunds section of the website. Please read the Returns & Refunds section information and follow the directions carefully in order to prevent unnecessary delay.
Any Customer complaints should be addressed to Health Plus Living Customer Services – you will find an e-mail link or address listed on our website in the "Contact" section.
We aim to acknowledge by email any emailed or mailed complaint within 5 working days, and to conclude our investigations as soon as possible thereafter. A likely timescale for resolution will be provided upon request, but this timescale will be dependent upon the specific nature of the complaint.
We will make every effort to ensure that the information on our website is correct, however, we do not guarantee its entirety and accuracy.
We do not guarantee that our website will remain available or that all the material used is kept current.
We will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when the contract for the sale of products by us to you was formed.
We exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) to the maximum extent permitted by applicable law.
We will not be liable for direct, indirect or consequential loss or damage arising under these terms and conditions, whether arising in tort, contract, or otherwise, including, without limitation, any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings.
We will not be liable for any direct, indirect or consequential loss or damage arising under these terms and conditions or in connection with our website.
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your right to have the products sent to you within a reasonable time. If the delay occurs before the products are dispatched, we will not charge you for the products until they are dispatched and you may cancel your order at any time prior to dispatch.
The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.
Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.
If any of these Terms and Conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms and Conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of this website shall remain at all times vested in us or our licensors. You are permitted to use the material data and content only for your personal use in placing orders through planetorganic.com, and you may not otherwise copy, reproduce, transmit, publish, display, distribute, commercially exploit, use or create derivative works of any material data and content on the planetorganic.com website without Health Plus Living’s prior written permission. Health Plus Living Ltd may impose a fee on any proposed use of the material data and content contained on its website, other than for placing orders through the healthplusliving.com website.
While every care has been taken to ensure the product information shown on the website is correct, food products are constantly being reformulated and nutrition content may change. We would therefore recommend that you do not rely solely on this information and always check products labels.
All product images used on our web site are only representative of goods on offer. Actual goods may not be exactly the same size, design or packaging. In the event that you are not happy with any goods received, you have the right to cancel your order, return the goods in good condition to us within 14 days and receive a full refund of the purchase price paid.
Where further dietary information is important to you, for example because you have an allergy or specific dietary requirement, you should contact Planet Organic or the manufacturer to be sure it matches your requirements.
Although product information is regularly updated, Health Plus Living Limited are unable to accept liability for any incorrect information.
Healthplusliving.com is a trading name of Health Plus Living Limited. The registered company address for Health Plus Living Limited is The Pavilion, 56 Rosslyn Crescent, Harrow, HA1 2SZ, Registered in England. Company registration number: 8833011.
Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.
Subscription Order Terms & Conditions
Subscription Order is a subscription service offered by Health Plus Living Limited. Health Plus Living Limited reserves the right to change the subscription order benefits, the discount amount and free delivery offer at any time. Subscription order items will ship automatically based on the frequency you select until you cancel. By placing your order you are authorising us to charge your card for future orders at the frequency you have selected.
You can change the frequency or cancel your repeat order subscriptions at any time through the Subscription Orders section which can be found in My Account. On all subscription orders you will qualify for the best product price plus 5% off and free standard delivery. The best price is calculated based on the lowest price available in the 28 days prior to the date your order places.
Only items marked with the 'subscription order logo' on product pages will qualify for Subscription Order benefits.
We may terminate your subscription at our discretion without notice. If we do so you will only be charged for orders that have been dispatched to you.