Privacy Policy


Privacy Statement

Health Plus Living is fully committed to upholding the privacy of our customers, both individuals and businesses. Through this commitment to your privacy we aim to have a relationship with our customers built on trust. How we collect, store, and use the information we gather about our customers will be continually assessed against new technologies, business practices, and our customers' changing needs.

This site, (the "Website") is owned and operated by Health Plus Living Limited. In this Privacy Policy (“Policy”), the terms "Health Plus Living", "we", "us" and "our" mean Health Plus Living Limited, and include the Website.

This Policy, in conjunction with our Terms and conditions, describes the personal data collected or generated when you use Health Plus Living’s website. This Policy describes the types of personal data collected when you use our website and how your personal data is used, shared and protected. It also explains the rights you have over any personal information we hold about you and how you can contact us.


Please read this Policy and our Terms and conditions carefully; by accessing the Website you confirm to have understood and agreed to them. By using our website, you consent to the information you provide to be collected for the purposes of fulfilling any orders which you may place now or in the future.

If you have questions or complaints regarding our privacy policy or practices, please contact us at or write to us at Customer Services, Health Plus Living Limited, The Pavilion, 56 Rosslyn Crescent, Harrow, HA1 2SZ.

Information we collect

We collect personal information about you (such as your name, e-mail address, billing address, shipping address, telephone number, product selections, transaction details, credit card or other payment information and a password) when you:

  • visit the Website;
  • register on or buy products on the Website;
  • use your reward points;
  • take part in our promotions, competitions, customer surveys and questionnaires; or
  • contact us via e-mail or letter.

We may choose to add to this data by collecting information from other sources such as Information Service Companies. This additional data helps us to check the accuracy of the data we hold about you and to send you the most relevant offers and promotions.

For security and to reduce fraud a copy of your IP address is also recorded against your purchases.

We may collect this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service, or be used to present you with Health Plus Living products which are relevant to your browsing history when you visit other websites

All personal information that we collect from the site is taken through securely encrypted SSL pages and we employ physical, electronic and procedural security on all the data which we hold in our customer database.

Our website also collects some anonymous information on your visit to help us improve our site. This includes, but is not limited to, page visits, browser version, country, speed of connection and referral source.

How we use the information we collect

We collect your personal information to help Health Plus Living better understand you and to enable us to personalise your experience with Health Plus Living, including offers, promotions and services to meet your needs. We use your information to:

  • personalize our services, offers, and promotions to you;
  • operate your online account and your reward points on your account;
  • process your online orders;
  • tell you about important changes to Health Plus Living;
  • develop and improve our products and services;
  • manage promotions, competitions, customer surveys and questionnaires; and
  • check and verify your identity, and prevent or detect crime.

(In performing such checks, your information may be disclosed to credit reference agencies who keep a record of that information, but these are not credit checks and your credit rating will not be affected.)

From time to time, we may also share your information with carefully selected partners to enable them to help us provide you with the best service from Health Plus Living. However, we will never give permission for any of these partners to contact you directly with marketing information unless we have your consent and all our parties adhere to strict data protection policies.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.

External Links

Health Plus Living is not responsible for the content or privacy policy of websites accessed via links from this site.

Reward Points Information

We access the information recorded through the use of your reward points to help us improve our service to you and to make our communications more relevant.

Marketing and Customer Research

With your prior agreement, we may contact you by email, post, SMS or phone:

  • with details of offers and information about Health Plus Living products or services;
  • with offers and information about products or services from selected partners, or for customer research e.g. to help improve our services, products, stores or the Website.

It is entirely your choice if you wish to receive or not receive this information. However, if you tell us that you don’t want to receive marketing information from us this, will mean that you won’t get details of great offers or promotions that may be of interest to you.


You may choose to no longer receive marketing information from us by:

  • amending your options within the "Your Details" section of "My Account" on the Website;
  • clicking on the "unsubscribe" link on the bottom of any of our e-mails to opt of email communication;
  • writing to us at Health Plus Living Limited, The Pavilion, 56 Rosslyn Crescent, Harrow, HA1 2SZ.