Privacy policy

Last updated: 30 September 2026

This Privacy Policy explains how Health Plus Living Limited ("Health Plus Living", "we", "us", "our") collects, uses and protects your personal information when you visit or shop at www.healthplusliving.com (the "Website"), contact us, or sign up to hear from us.

Who we are

Health Plus Living Limited is the data controller for your personal information. We are a limited company registered in England & Wales (company number 8833011), with our registered office at The Pavilion, 56 Rosslyn Crescent, Harrow, HA1 2SZ, United Kingdom.

We are registered with the Information Commissioner's Office (ICO) under registration number ZA436708.

If you have any questions about this policy or your personal information, please email customerservices@healthplusliving.com, use our contact form, or write to Customer Services at the address above.

Information we collect

Information you give us, for example when you place an order, create an account, subscribe to emails, contact us, enter a promotion or leave a review:

• your name, email address, phone number, billing and delivery addresses;
• your order details, subscription details and customer service messages;
• your account login details and marketing preferences;
• any reviews, survey answers or other information you choose to share.

Payment card details are processed securely by our payment providers. We do not store your full card details.

Information collected automatically when you use the Website, such as your IP address, device and browser type, pages viewed, how you arrived at our site and how you interact with it. Some of this is collected using cookies and similar technologies. You can choose which non-essential cookies we use; see our Cookie Policy.

How and why we use your information

We only use your information where we have a lawful basis under UK data protection law:

• To take and deliver your orders, manage your account and subscriptions, handle returns and refunds, and provide customer service. Lawful basis: performance of our contract with you.
• To keep our Website and customers safe, including detecting and preventing fraud on orders. Lawful basis: our legitimate interests in running a secure business.
• To improve our Website, products and services, for example through analytics and customer feedback. Lawful basis: your consent (for analytics cookies) or our legitimate interests (for aggregated statistics and feedback).
• To send you marketing emails or texts about our products and offers. Lawful basis: your consent, or, where you have bought from us before, our legitimate interests in telling you about similar products. You can opt out at any time.
• To show you relevant adverts on other websites and social media, and to measure our advertising. Lawful basis: your consent through our cookie settings.
• To meet our legal obligations, such as keeping accounting and tax records, and responding to lawful requests from authorities. Lawful basis: legal obligation.

We do not sell your personal information, and we do not make decisions about you based solely on automated processing that have a legal or similarly significant effect on you.

Who we share your information with

We share your information only where needed, with trusted service providers who act on our behalf and must keep it secure, including:

• Shopify, which hosts our online store, checkout and customer accounts. Shopify also processes information to provide and improve its services. See the Shopify Consumer Privacy Policy for details.
• Payment providers, such as Shopify's payment services and PayPal, to process your payments securely.
• Delivery companies and fulfilment tools, to pack and deliver your orders and share tracking updates.
• Email, customer service and review services, such as Shopify Messaging, Shopify Inbox (live chat), Trustpilot and Fera, and our subscription service provider (Appstle).
• Analytics and advertising partners, such as Google (Google Analytics and Google Ads), Meta (Facebook and Instagram), TikTok and Ahrefs, in line with your cookie choices.
• Professional advisers and authorities, such as our accountants, legal advisers, the police or regulators, where required by law or to protect our rights.

If our business is sold or restructured, your information may be transferred to the new owner, who will continue to protect it in line with this policy.

International transfers

Some of our service providers, including Shopify, Google and Meta, store or process information outside the UK, for example in Canada, the United States and the European Economic Area. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations, the UK International Data Transfer Agreement or Addendum, or equivalent protections.

How long we keep your information

We keep your personal information only for as long as we need it for the purposes described in this policy, including to meet our legal, tax and accounting requirements and to resolve any disputes. When it is no longer needed, we securely delete or anonymise it. If you unsubscribe from marketing, we keep a record of this so we do not contact you again.

Keeping your information secure

We use appropriate technical and organisational measures to protect your information, including encrypted (HTTPS) connections and access controls. No method of transmission over the internet is completely secure, but we work hard to protect your information.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the personal information we hold about you;
• ask us to correct information that is wrong or incomplete;
• ask us to delete your information;
• ask us to restrict how we use your information;
• object to us using your information, including for direct marketing at any time;
• ask us to transfer your information to another organisation (data portability);
• withdraw your consent at any time, where we rely on consent. This does not affect anything we did before you withdrew it.

To use any of these rights, please email customerservices@healthplusliving.com. We will respond within one month. We may need to check your identity first.

If you are unhappy with how we have handled your information, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk or on 0303 123 1113.

Marketing and unsubscribing

You can stop receiving marketing emails or texts at any time by clicking "unsubscribe" in any email, replying STOP to any text, updating your preferences in your account, or contacting us. You will still receive service messages about your orders.

Cookies

We use cookies and similar technologies on our Website. You can accept or reject non-essential cookies, and change your mind at any time. Please see our Cookie Policy for full details and to change your cookie preferences.

Children

Our Website is not intended for children under 16, and we do not knowingly collect personal information from children.

Other websites

Our Website may contain links to other websites. We are not responsible for their content or privacy practices, so please read their privacy policies.

Changes to this policy

We may update this policy from time to time, for example if we introduce a loyalty scheme or new services. The latest version will always be on this page, with the date it was last updated at the top. Please also read our Terms of Service.