Orders for in-stock items placed before 3.30pm Monday to Friday are usually dispatched the same day. For items on backorder, the cut-off is 2pm. Orders placed after these times, or at weekends, are dispatched on the next working day. You'll receive an email with tracking details once your order has been dispatched.

To track your order, you'll need your order number which can be found in your order confirmation email. Once you have your order number, visit the carrier's tracking portal, such as Royal Mail's tracking page at Royal Mail Tracking. Most items can be tracked through the carrier's portal using the provided tracking number.

If your order has been dispatched, you should receive an email with tracking information. Please allow up to 24 hours for the tracking information to update in the carrier's system.

If you have any questions or need assistance tracking your order, please don't hesitate to reach out to our customer support team. We're here to help and ensure you have the best shopping experience possible!

We completely get it, we change our minds too! While we wish we could, once an order is placed we're unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

If your order doesn't work out, you can return it within 60 days of delivery for an exchange or a refund. As a reminder, UK return postage is free.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

Damaged or Faulty Products:

In the unlikely event of a product arriving damaged or faulty, please contact our customer services within a reasonable time of receipt to report the problem.

For delivery destinations within the UK:

• Customers will be sent a replacement product along with a pre-paid label to return the damaged or faulty item. For larger items, we may arrange a collection via a courier service. Customers requesting a refund will be sent a pre-paid label to return the item, and upon receipt, a full refund including any original delivery costs will be issued.

For delivery destinations outside the UK:

• Customers should return the damaged or faulty item with a covering letter explaining the fault. We will send a replacement product or issue a full refund, including any original delivery costs, upon receipt of the returned item.

Please return items to:
Health Plus Living Limited
The Pavilion
56 Rosslyn Crescent
Harrow
HA1 2SZ
United Kingdom

If you need further assistance, please don't hesitate to contact us.

Lost Parcels:

If you have any lost or missing products from your order, please contact our Customer Services team at customerservices@healthplusliving.com.

Lost parcels must be reported within 30 days of the dispatch date; we will not be liable for any loss if reported after this period.

We ship worldwide. Delivery options and costs for your country are shown at checkout before you pay. Some items, such as aerosols and pressurised containers, can only be sent within the UK.

UK standard delivery is free and usually arrives within 2 to 5 working days. 1st Class (£1.99) usually arrives within 1 to 2 working days, and Next Day delivery is available for an additional charge. International orders usually arrive within 3 to 7 working days in Europe and 5 to 10 working days for the rest of the world. Delivery times and costs are confirmed at checkout.

You can return items for any reason within 60 days of delivery, for an exchange or a refund. Where possible, please return products in their original packaging. Returns are free for UK customers. See our returns policy for full details and to print a return label.

Refunds are processed within 7 days from when we receive the item(s).

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can pay using major credit and debit cards including Visa, Mastercard, American Express, Discover, JCB, and Diners Club. We also support digital wallets like Apple Pay, Google Pay, and Shop Pay for faster checkouts. All transactions are securely processed through the default Shopify Payments gateway to ensure your payment information is protected.

Yes, your payment information is securely processed through Shopify's encrypted payment gateway. We never store your payment details on our servers, ensuring your sensitive information remains safe and protected.

Unfortunately, we're unable to change the payment method once an order has been placed. However, if you encounter any issues with your payment, please contact our customer support team for assistance.

At this time, we don't offer discounts for specific payment methods. However, we occasionally run promotions and discounts, so be sure to sign up for our newsletter to stay updated on our latest offers.