Refund policy

Returns & Refunds

We want you to be delighted with your order. If anything isn't right, we'd rather know about it. To ask about a return or report a problem, email us at customerservices@healthplusliving.com.

Free 60-day returns

Returns are free for all UK orders within 60 days of delivery.

To be eligible for a return:

1. Items must be unused, unopened and in the condition you received them, with original packaging and seals intact.
2. Print a FREE UK return label: PRINT A RETURN LABEL. Select your service, then enter your order number and postcode.
3. Attach the label to your parcel, drop it off, and keep the receipt as proof of return.
4. Once your return arrives, we'll inspect it and email you to confirm.
5. Approved returns get a full refund, including any delivery charge you paid, to your original payment method within 7 days of us receiving them. Your bank may take a few more days to show it.

Only products bought on healthplusliving.com can be returned using this process.

Track your return

Use the tracking number on your Royal Mail receipt to track your return.

Damaged or faulty?

Email customerservices@healthplusliving.com as soon as possible with your order number and full details of the issue. Photos help us sort it faster.

• UK orders: we'll send a replacement or a full refund, including delivery costs, plus a prepaid label to return the item. For larger items we may arrange a courier collection.
• Outside the UK: please return the item with a note explaining the fault. Once received, we'll send a replacement or a full refund, including original delivery costs. We can't refund return postage from outside the UK.

Returns from outside the UK

Return postage is your responsibility. Please send items to:
Health Plus Living Limited
The Pavilion
56 Rosslyn Crescent
Harrow
HA1 2SZ
United Kingdom

Lost parcels

Lost or missing items must be reported to customerservices@healthplusliving.com within 30 days of the dispatch date.

If you need any further help, please contact us.

This policy doesn't affect your statutory rights.